Lines

We adapt to your needs

In our company the processes and capacities are industrialized and automated using DevOps methodologies, native cloud architectures to achieve scalability, speed and pay-per-use, and reuse of open software to keep costs down. All this is structured in 3 main lines:

Support

We have a Support team made up of high-level specialists with different areas of knowledge, who are able to offer quick management and resolution of incidents on a daily basis in a proactive manner.

  • KSpecialized department.
  • KSupport a specific methodology based on flexibility and fast resolve issues.
  • KServices pool: SLAs, KPIs, monitoring, 24x7 (flexibility to adapt to the specific needs of the business, closeness and quick response.
  • KContinuity with other organizational areas.
  • KStable customer knowledge.

Solutions

Our Solutions area responds effectively to demand forecasting under the principles of optimizing business efficiency. This is achieved with:

  • KSpecialized department.
  • KSupport a specific methodology based on flexibility and fast resolve issues.
  • KServices pool: SLAs, KPIs, monitoring, 24x7 (flexibility to adapt to the specific needs of the business, closeness and quick response.
  • KContinuity with other organizational areas.
  • KStable customer knowledge.

Extended Teams

Ad-hoc solutions sometimes require dedicated teams to work at customer’s home. In this way, our partners are integrated with the client in order to provide the best possible service. From this area we provide the customised business solutions, bringing significant savings for the client. We become your strategic partner capable of offering customised managed services.

  • KSpecialized department.
  • KSupport a specific methodology based on flexibility and fast resolve issues.
  • KServices pool: SLAs, KPIs, monitoring, 24x7 (flexibility to adapt to the specific needs of the business, closeness and quick response.
  • KContinuity with other organizational areas.
  • KStable customer knowledge.
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Certifications and Awards

ISO 9001
ISO 14001
ISO 20000
ISO 27000

2016 Open Source on Azure Partner of the Year

IACMP Cloud Partner 2015
(EMEA Region)

Microsoft Partner Award 2018, best partner in the Open Source proposal

Quality

In order to guarantee the level of excellence in all services and products for our clients, quality is key at all levels of the organization. In order to achieve this, we have created OSIMS, OpenSistemas Integrated Management System, our global integrated management sistem and improvement framework that brings together the company’s set of certified processes, as well as our own methodologies and work models that have been proven for more than ten years.

  • ISO 9001: 2015, we have the quality seal in the provision of IT-related services in open source environments.
  • ISO 14001: 2015, we have the seal of environmental management systems in the provision of IT-related services in open source environments
  • ISO 20000:2011, certification in the provision of IT support services to applications and infrastructures
  • ISO 27001:2014, a seal that certifies the management of information security
  • ITIL, our reference framework for the management of IT processes both in the area of ​​Support and Managed Services.
  • Scrum, reference methodology for software development in the Solutions area.

You can access our Management Policy here,
our Service Management Policy here and
our Information Security Policy here.

Innovation

Always creating products and solutions that improve the way to understand , manage and use information: Electiona, RobinTradingHub.com, Graspway, OsBrain, OsMarkets, …

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Culture

Born from the Open Source revolution and with almost 20 years of experience, we remain young, disruptive and inspired by values such as rock, sport or STEM for boys and girls.

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